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Delivery Policy

📦 Shipping Methods

Delivery Partners:

  • Home Delivery: Yamato Transport (Black Cat), HCT Logistics (Limited to Taiwan Main Island)

  • Convenience Store Pickup: 7-ELEVEN, FamilyMart (Available for both Taiwan main island and offshore islands)

  • Postal Delivery: Chunghwa Post (Available for offshore islands)

🚚 Delivery Time & Regions

Shipping MethodEstimated TimeApplicable Areas
Home DeliveryApprox. 3-5 business daysTaiwan Main Island
Convenience Store PickupApprox. 4-7 business daysTaiwan Main Island & Offshore Islands
Postal Delivery to IslandsApprox. 5–10 business daysPenghu, Kinmen, Matsu, and others

📤 Shipping Notes

  • Orders will be processed and shipped within 3-5 business days after order confirmation (excluding the order date).

  • No shipments on weekends or national holidays.

  • Delivery hours are Monday to Friday, 9:00 AM to 6:00 PM.

  • During holidays or in cases of force majeure (e.g., natural disasters), shipping delays may occur. Thank you for your understanding.

📌 Important Reminders

  • For Home Delivery: Actual delivery time will depend on the delivery route arranged by the courier.

  • For Convenience Store Pickup:
    Please pay attention to the SMS notification and make sure to pick up your order within 7 days of arrival.
    Failure to collect the parcel may result in shipping charges being borne by the customer and could affect your account privileges.