【Return & Exchange Policy】
📦 Product Inspection Period & Return Conditions
Unless the item falls under the exceptions listed below (e.g. food, customized products, opened audio/video items, game cards, personal hygiene products, etc.), all purchases are eligible for a 7-day inspection period (calendar days) starting from the date of receipt.
Please note that items marked as follows are not eligible for returns, exchanges, or cancellations due to personal reasons, unless they are found to be defectively damaged:
“Returns, exchanges, or cancellations are not accepted unless the product has major defects.”
Situations such as incorrect orders, duplicate orders, etc., are considered personal mistakes. Please ensure your order is correct before proceeding to checkout. If you are unsure whether your order has been successfully placed, please contact customer service before making any assumptions.
There may be slight differences in products due to variations between production batches. Please refer to the actual product.
【Return Guidelines】
Returned items must be unused, free from any damage or stains, and must include complete original packaging (including boxes, tags, labels, accessories, etc.).
Returns will not be accepted in the following situations:
Return request made more than 7 days after receiving the product
The item has been used, washed, altered, or damaged due to human causes
Tags or labels have been removed
Packaging is incomplete or accessories are missing
Item is damaged due to improper storage
Product has unusual odors (e.g. perfume, smoke, etc.)
Size difference is less than 3 cm
The packaging is part of the product and has been opened
The item is a personal hygiene product (e.g. underwear, swimwear, cosmetics)
The product page clearly states “No returns or cancellations accepted”
【Return Procedure】
Please submit your return request within 7 days of receiving the item via our customer service chat.
Provide the following details:
Order number
Name
Contact information
Name of the item being returned
Reason for return (with photos)
Our customer service team will reply within 3 business days.
Once confirmed, please ship the item back within 7 days after receiving return instructions.
Refunds, exchanges for the same item, or alternative products will be processed based on the situation.
【Refund Information】
Credit card payments will be refunded to the original card.
Cash on delivery (COD) payments will be refunded to the bank account you provide.
Refund processing time may vary depending on the payment platform. For inquiries, please contact the payment provider.
【Overdue Payments & Cancellations】
We will not cancel any orders without prior notice.
If you selected a “Buy Now, Pay Later” method, please ensure that payment is made on time to avoid negative credit impact.
We are not responsible for any additional charges or legal consequences resulting from late payments.
【Incorrect Shipping Address】
We do not accept address changes after an order has been placed.
If delivery fails due to incomplete address information (e.g. missing building number or floor), a notification will be sent.
Please contact customer service within 20 days of the notification to correct the address.
Failure to do so will result in order cancellation and refund.
【Re-Delivery of Returned Items】
If your order is returned to our warehouse due to the following customer-related reasons, we do not guarantee re-delivery:
Incomplete or incorrect address
Mismatch between recipient name and address
Item not collected within the logistics holding period
However, if you contact customer service within 20 days from the return date, we may arrange re-delivery at our discretion.
Re-delivery shipping costs will be borne by the customer (COD).
